Details e-Book Moments of Truth
🗸 Author(s): Jan Carlzon
🗸 Title: Moments of Truth
🗸 Rating : 803 from 5 stars ( reviews)
🗸 Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
🗸 Supported Devices: Android, iOS, MacOS, PC and Amazon Kindle
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer–driven economy.
