Details e-Book Difficult Conversations
馃椄 Author(s): Douglas Stone
馃椄 Title: Difficult Conversations
馃椄 Rating : 762 from 5 stars ( reviews)
馃椄 Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
馃椄 Supported Devices: Android, iOS, MacOS, PC and Amazon Kindle
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: 路 Decipher the underlying structure of every difficult conversation 路 Start a conversation without defensiveness 路 Listen for the meaning of what is not said 路 Stay balanced in the face of attacks and accusations 路 Move from emotion to productive problem solving
